Case Study of Discovery Hotel Management

Leading hotel group centralises Revenue Management

Discovery Hotel Management (DHM) is a group that manages 17 hotels spread throughout Portugal. As the chain is growing there was a need to centralise the Revenue Management (RM) to guarantee reliable decisions. Its RM team relied on spreadsheets to run daily analysis that supports availability, pricing and campaigns decisions. These complex and highly dependent datasets were increasingly difficult to manage, leading to missed opportunities, decision delays and were far from real-time market changes. DHM needed to automate these time-consuming processes to transform its 20-hour manual effort to a simple auto-reporting.


revenue-enhancement opportunities detected


faster analysis and reporting


with Revenue Management

“We’re more effective now because Climber helps us to analyze the market at a deeper level and act faster.”

Miguel Castelo Branco – Revenue & Ecommerce Manager DHM

Ramada Lisbon by Wyndham

Favourite features

Better forecasting and pricing

Intuitive interface and easy-to-use solution allowed better forecasting and pricing setting, contributing to DHM's hotels hitting their annual budgets.

Keep critical systems updated

Instant updates keep critical systems updated, in order to give the RM team access to up-to-date data such as new reservations, cancellations and changes in group management.

Real-time dynamic pickup reports

Real-time dynamic pickup reports and scenario-based tentative reservations management empowers the RM team to solve problems before they affect the hotel's performance.

Increasing hotel e-commerce efficiency

Centralised RM simplifies day-to-day communication with the 17 hotels, increasing hotel e-commerce staff efficiency and helps the team improve decision.making.

Effective and faster decision-making

“Now we can analyse the market deeply and act faster, being more effective and consequently generating more revenue. We were able to save time preparing reports, and redirect our attention to what really matters. In a constantly changing environment, Climber’s strongest point is the ability to design and create new features according to our revenue management needs, working very closely with us.”

Manuel Oliveira DHM

Climber’s Revenue Management Strategy 

Our RMS secures and executes data across DHM’s 17 hotels, detecting opportunities, automating a 20-hour-a-week manual reporting job into a simple and 8X faster analysis, ensuring stability while reducing costs.

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