[vc_row][vc_column width=”1/1″][vc_custom_heading]Integrations[/vc_custom_heading][vc_accordion][vc_accordion_tab title=”Is the data from the PMS pushed in real time?” tab_id=”1589928354-1-2″][vc_column_text]We receive reservations data from the HOST PMS every hour. HITs sends us information three times a day, at 6AM, 2PM and 5PM.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Are there any costs with the integration with PMS’?” tab_id=”1589928354-2-68″][vc_column_text]Depends on the PMS. Protel/HITs and Host charge a setup fee and a monthly maintenance fee.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”If we change the PMS, can Climber save our historical data?” tab_id=”1589975650719-2-0″][vc_column_text]Yes, Climber can migrate your historical data from your old PMS to the new one for a nominal fee.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is there 2-way integration with the PMS or Channel Manager?” tab_id=”1589975706789-3-2″][vc_column_text]At the moment, our integrations are all 1-way.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is there a STR interface?” tab_id=”1589975745536-4-7″][vc_column_text]At the moment, we do not have a STR interface.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How much time does it take the setup/onboarding of my hotel so I can start working on Climber?” tab_id=”1589986461075-5-5″][vc_column_text]It depends on the PMS, and how quickly they can establish the interface. After the interface has been connected, it takes roughly one week to start using the reports in Climber. The pricing and forecasting features require a few weeks more to be fully configured.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How does it work with the budget import to Climber?” tab_id=”1589986462447-6-2″][vc_column_text]In the first quarter of 2020, users will be able to configure their budgets directly inside the Climber application.[/vc_column_text][/vc_accordion_tab][/vc_accordion][vc_custom_heading]Reports & Reservations Data[/vc_custom_heading][vc_accordion][vc_accordion_tab title=”Do tentative reservations apply to both individuals and groups?” tab_id=”1589985768-1-52″][vc_column_text]A reservation in tentative status corresponds to an unconfirmed reservation that can apply to either individuals or groups. [/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Does Climber have a Nationalities report?” tab_id=”1589985768-1-54″][vc_column_text]This is in our development pipeline and will probably be released sometime in 2020.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How does Climber deal with entities that have been inserted into the PMS incorrectly and/or with similar names? (e.g. expedia / expedia.inc)” tab_id=”1589985768-1-56″][vc_column_text]Climber considers both entities.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”OTB by Segment – Is there an option to see the Revenue and ADR?” tab_id=”1589985768-1-55″][vc_column_text]There is support for various KPIs.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is there a no-show report?” tab_id=”1589985768-2-71″][vc_column_text]We do not have a no-show report.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Are there reports which show me corrections in the past?” tab_id=”1590137480948-5-8″][vc_column_text]Climber does not have a specific report on past days that have been altered post hoc. However, you can see the pick-up for the past days on the Pick-up report, as long as you change the “as of date” to also go in the past.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”In January 2019, am I able to see my pickup for February 2019 or just the final numbers?” tab_id=”1590137508846-6-7″][vc_column_text]Yes. As long as you have pickup you can always see it.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Same Time Last Year (STLY), do you need to wait one year to have access to this data?” tab_id=”1590137541113-7-4″][vc_column_text]Yes and No. When we first import your hotel’s data, we receive only the final view of the closed reservations. However, for new reservations as time goes by, we collect all the states that a reservation passes through. We have logic to calculate STLY values based both on the initial importation of data and the evolution over time.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is there a late cancellation report?” tab_id=”1590137561025-8-8″][vc_column_text]We do not have a specific report on late cancellations as of yet. However, we are considering implementing a “booking analysis” dashboard that would most likely reveal the time windows of when cancellations tend to occur. [/vc_column_text][/vc_accordion_tab][/vc_accordion][vc_custom_heading]Features[/vc_custom_heading][vc_accordion][vc_accordion_tab title=”Is there any function to close rates automatically (for example corporate rates) after an assigned value (occupancy or minimum rate) is reached?” tab_id=”1590137642-1-31″][vc_column_text]Climber does not yet support closing rates.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Does Climber have a chain view / multi property?” tab_id=”1590137642-2-63″][vc_column_text]Inclusion of a chain view is in our development pipeline for 2020.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is there any group quotation tool?” tab_id=”1590137891190-2-6″][vc_column_text]Yes, there is a stand-alone beta version for now. It will be incorporated into the Climber App soon.[/vc_column_text][/vc_accordion_tab][/vc_accordion][vc_custom_heading]Rate Shopper[/vc_custom_heading][vc_accordion][vc_accordion_tab title=”How many competitors are the hotels able to choose?” tab_id=”1590137642-1-31″][vc_column_text]Up to 10 competitors, selected by the hotel.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How many room types are we able to choose?” tab_id=”1590139517042-7-7″][vc_column_text]You can choose up to 13 room types in OTA Insight and also the different regimes (Refundable, Non-Refundable, RO, B&B, All inclusive, etc.)[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What happens if competitors have their standard rooms sold out?” tab_id=”1590138002893-2-0″][vc_column_text]If a hotel has sold out all their standard rooms for example, then they won’t see a price for that competitor.. Just, “SOLD OUT” or “NO DATA”.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”On comp.set, is it only possible to see Booking, Expedia and Website or is it possible to see more OTAs?” tab_id=”1590138027706-3-1″][vc_column_text]A basic subscription with OTA Insight will only furnish prices from booking.com and city demand. Additional OTAs can be added at an additional cost.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Which Rate Shoppers are Climber working with?” tab_id=”1590138051320-4-7″][vc_column_text]OTA Insight.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Does Climber provide Avg. Rate/MAR Rate for groups?” tab_id=”1590138074241-5-10″][vc_column_text]Climber is able to provide a tool with what-if scenarios and information for evaluating the MAR for each specific group, considering the existence of displacement.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is the Rate Shopper inside Climber comparing the same room typologies?” tab_id=”1590138098088-6-2″][vc_column_text]Rate shopping through OTA Insight and Climber guarantees that one is comparing apples vs apples.[/vc_column_text][/vc_accordion_tab][/vc_accordion][vc_custom_heading]Pricing, Group displacement, Rate Parity[/vc_custom_heading][vc_accordion][vc_accordion_tab title=”Is our pricing structure based on standard room typology?” tab_id=”1590137642-1-31″][vc_column_text]Climber recommends prices for the standard room type only.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Do we have forecasts?” tab_id=”1590139582546-13-7″][vc_column_text]Yes, Climber provides forecasts up to 3 months ahead for revenue and occupancy.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Imagine if the hotel has 3 room typologies, can Climber recommend these 3 different rates?” tab_id=”1590138221030-2-3″][vc_column_text]At the moment Climber doesn’t recommend rates for different typologies, but room differentials can be handled by your channel manager.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Do we receive any alerts when there is a big difference between the recommended price and the price pushed to the OTAs?” tab_id=”1590138246215-3-7″][vc_column_text]At the moment we don’t have an alert system in place, although it’s possible to compare rates directly from the pricing calendar in the Climber App.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is there any Pop-Up when the parity vs Booking would be higher than x%?” tab_id=”1590138266645-4-2″][vc_column_text]This is something that is not supported for now.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Market share progress?” tab_id=”1590138296346-5-7″][vc_column_text]This is unsupported for now.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”For the price recommendation, does Climber consider the airlines companies data?” tab_id=”1590138315884-6-6″][vc_column_text]No.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I change the room inventory in low seasons?” tab_id=”1590138339583-7-10″][vc_column_text]Yes, only if done manually on the Climber side. We don’t yet have a control panel where the user can change these sorts of configurations manually.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is the hotel’s budget taken into consideration for the price recommendation?” tab_id=”1590138365121-8-2″][vc_column_text]We do not take the budget into consideration. Climber’s pricing algorithm is based on seasonality and the relationship between price and demand in that season.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Do we have statistics of anticipated check outs dates and extended check out dates by weekday, rate or rate type?” tab_id=”1590138410127-9-0″][vc_column_text]We do not support this kind of analysis.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is it possible to have the inventory for real and virtual rooms?” tab_id=”1590138432666-10-4″][vc_column_text]Climber only works with real rooms.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is the price recommendation already considering the municipality touristic tax?” tab_id=”1590138454186-11-8″][vc_column_text]No.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Why are the competitor prices slightly different from what I see on booking.com?” tab_id=”1590138480224-12-7″][vc_column_text]The rates we receive from OTA Insight do not include the per person city tax.[/vc_column_text][/vc_accordion_tab][/vc_accordion][vc_custom_heading]Fees & Subscription[/vc_custom_heading][vc_accordion][vc_accordion_tab title=”Does Climber charge set-up fees?” tab_id=”1590138385-1-68″][vc_column_text]Yes, variable amount, considering the number of rooms and number of hotels per chain.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is it possible to run trials?” tab_id=”1590138385-2-63″][vc_column_text]Due to the effort from our team, we don’t run free trials. We can make smaller contracts or provide you with a demo account to explore the application’s features.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Does Climber have separate modules?” tab_id=”1590138614803-2-9″][vc_column_text]Yes, we have the complete RMS or Climber Lite (Reporting+Forecast+Group Displacement);[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is the training for the app included in the Climber’s price?” tab_id=”1590138638716-3-0″][vc_column_text]Yes, we give free training to all of our clients for the teams who will use Climber in the hotel.[/vc_column_text][/vc_accordion_tab][/vc_accordion][vc_custom_heading]Data Protection, Data Quality Assurance[/vc_custom_heading][vc_accordion][vc_accordion_tab title=”Is it safe storing information to any outsourced company except to ourselves?” tab_id=”1590138385-1-68″][vc_column_text]We understand. In fact, every company that is dealing with clients’ data is obliged to respect the GDPR by signing a data management agreement. Plus, our software does not collect personal data (data that can identify a guest).[/vc_column_text][/vc_accordion_tab][/vc_accordion][vc_custom_heading]Other[/vc_custom_heading][vc_accordion][vc_accordion_tab title=”The value amounts which appear on the app are NET?” tab_id=”1590138385-1-68″][vc_column_text]All the amounts are after-tax but don’t consider the partners’ commissions, if they were inserted into the PMS. For Price Recommendation, the values displayed at retail prices, i.e. they include taxes.[/vc_column_text][/vc_accordion_tab][/vc_accordion][/vc_column][/vc_row]
